Kennel Policies

Kennel Policies

Vaccinations: Rabies (age appropriate) Distemper, Parvo and bordetella vaccines need to be current. Dogs are required to have a yearly fecal showing a negative test on file and be on regular flea and tick preventative before boarding for attending daycare. If a fecal has not been done or is out of date we will collect a sample on the first day, send it to be tested and charge a $25 convenience fee. Please bring a hard copy, upload your documents to your dogs profile or have your vet fax their file to us. Vaccines must be received prior to accepting any bookings, we have the right to refuse you and cancel any upcoming bookings if vaccines have not been sent in. Adult dogs are recommended to be on a heart worm preventative. Please help keep our kennels disease and parasite free!

Drop-off and pickup times: Drop off/pickup times are made by appointment between 7 AM-10 AM & 3 PM- 6:30PM M-F. Saturday & Sunday pickups & drop offs are 8-10 AM and 4-6:30PM. Approved alternate times are subject to a $25 fee. By appointment only means we can care for the dogs better when we can plan our day out. It also keeps the dogs more relaxed with a less stressful environment when we know when to expect you and can move the nervous dogs.

Cost: Daycare is $15/day per dog. Boarding is by night, 1 dog $30/night, 2 dogs $40, 3 dogs $50. Boarders not picked up by 10AM- Daycare fee for the day. Daycare group play is included during the stay for all dogs boarding or VIP play/walk if your dog is not suited for daycare. Extra walks, individual play times/cuddle times are $5 each.

Payment: We accept cash, check and credit/debit cards. Full payment is required within 24 hours of booking, otherwise the booking will be cancelled. $40 fee on returned checks. There is a 3% service charge for all credit/debit card transactions. 3% interest will be added every 30 days for unpaid invoices.

Cancellation Policy: Please provide at least 48 hours notice to change or cancel your stay. If you choose to pick up early or mid-stay while boarding there are no refunds for the days not used, as we had the rooms reserved for you and typically have already turned away others.
 

Entering the Kennels: Please do not enter the play areas or kennels if no one is there! There are signs telling you to stop! Only enter through the check-in door- it has a welcome sign. We are not responsible for any incidents that happen if you enter play/kennel areas unattended. I.E if you let a dog loose or if there are dogs that may not be compatible with you or your dog. If you see no one in the check-in area during opening hours and they don't come out within a few minutes, please call or message the numbers or Facebook page on the business cards on the desk in the check-in area or on the signs outside.
 

Do not stick fingers through the fence or pet dogs that jump on the fence/gates: Not every dog is friendly towards strangers and may nip. Petting dogs for jumping up on the fence or gate teaches them bad behaviors, some dogs are going through training to stop jumping and this sets them back badly. 

Daycare/group setting: I understand that risks are involved while my dog attends a daycare or boarding facility. Close contact with other dogs means fights, scratches, bites, transmission of diseases, parasites or illnesses can happen. I understand that is it easier to transmit viruses when my dog is around other dogs. I understand that torn muscles, sprains, breaks, and fractures are all possible when sending my dog into a group of other dogs. Dogs over the age of 6 months that are not neutered or spayed will not be allowed in group settings, except in same gender groups, which is not always possible. If my dog cannot be in a compatible group I understand that it will be rotated individually and have individual walk or playtime.

 

Food: You may bring your own food/treats for daycare and boarding in sealed, labeled containers or baggies. No bags or containers over 30lbs. Please bring enough for their stay, if they do run out we can buy another bag of their food and charge it to your bill or use one day of replacement food. We provide food bowls, blankets, leashes, crates and kennels. Blankets/beds brought must be small enough to fit in a normal washer or they will not be used.
 

Collars: Be aware that your dog may lose loose tags or get collars chewed! No collars are needed but chain/choke collars will be removed while in play areas or in kennels. We may remove any collars while in the kennels or out in the play areas for safety. 


I acknowledge and understand that every pet reacts differently and that animals, by nature, are unpredictable. Your dog may come home with scratches or dirt, be more tired than usual, and drink or eat more. 

I acknowledge and understand that there are certain risks involved in attending a daycare/boarding facility, including but not limited to dogfights, chewed or broken toys/beds/leads/collars, escapes, dog bites to humans or other dogs and the transmission of parasites and diseases. Dogs must be healthy and able to comfortably board in kennels/crates while here. Dogs may be crated at any time for any reason, these may include but are not limited to: excessive peeing or marking, climbing walls, destruction, fence fighting, nervousness, group rotation, cleaning, napping or moving kennels.

 

I authorize this facility to seek emergency medical care for my pet as necessary and authorize my veterinarian to release my pet’s records. I agree to be solely responsible for the payment of all medical bills for my pet and accept any responsibility for all debts or claims arising from the medical care. I authorize this facility to use training methods such as choke collars, prong collars, e-collars, muzzles, etc. as needed. I authorize the transportation of my pet while in the care of the facility for any reason. 

 

I agree to pay for all services at the time they are rendered. I understand that my pet will not be allowed to partake in any further activities until all bills are paid.
*Prices and fees subject to change without notice*